1. How do I place an order?
Orders can be placed online or through your personal wine advisor. Once your order has been placed online, you’ll receive an order confirmation.
Should you experience any issues please do contact Customer Services on firstname.lastname@example.org or 0203 176 7637.
If you need any assistance choosing wines or for international orders please contact our sales team: email@example.com or (0) 44 203 735 5555.
2. Can I order without an account?
Yes, you can place an order online as a guest.
3. How much is delivery?
There is a flat rate express delivery charge of £9 for most of the UK, however delivery is free for orders over £150.
Some remote parts of the UK have different pricing, please contact us for a quote.
4. Can I add a gift note?
You can add a gift message at the checkout free of charge. Messages are printed onto a beautiful folded A5 card that is then put into your package for delivery.
5. How do I know my gift has been delivered?
We are updated on all our deliveries by our trusted courier service. Please contact us and we’ll provide you with the delivery status.
6. Will my gift delivery display price?
Invoices included in orders do not display prices.
8. What is the minimum order?
We do not have a minimum order threshold; you can order a single bottle or a mixed case as per your requirements.
For large orders of 10 cases or more please contact us at firstname.lastname@example.org or 44 (0)203 735 5555.
9. Corporate orders
To discuss your specific requirements, please contact us at email@example.com.
10. If the wine is out of stock, can you source this for me?
For wines valued at £50 and above, contact our sales team who will gladly advise you of your options firstname.lastname@example.org or (0) 44 203 735 5555.
11. When will I receive my delivery?
1-2 business days after placing the order. This will be longer for those in remote areas of the UK eg Scottish Highlands.
Online orders are shipped within the UK only.
For international orders please contact our sales team email@example.com or (0) 44 203 735 5555.
Should receipt of your delivery be delayed for any reason, we will contact you via phone or email.
12. Can I arrange delivery into a bonded account?
Indeed you can. For in bond orders please contact our sales team firstname.lastname@example.org or (0) 44 203 735 5555.
13. Are wines shipped in their original packaging?
If you purchase a full case of wine (6 or 12 bottles), we will endeavour to ship it in its original packaging, unless otherwise requested. This is to reduce packaging waste and to ensure that the wine remains in its original condition. Single bottles or mixed case orders are repacked into premium ELICITE packaging.
Wines which are already individually boxed or gift packaged by the producer are delivered with original packaging.
14. Delivery Instructions
All orders must be signed for by a person over 18 years of age. In the event that you are not available to receive your wine, it can be left in a safe place or with a neighbour. Add this information to the delivery instructions field in the checkout.
You can also contact us with instructions after confirmation of your order on 44 (0)20 3176 7637 or email@example.com.
Please note that parcels not signed for at the delivery address will not be insured against loss or damage.
15. Failed Deliveries
If there is no one available to sign for the delivery and no instructions were given to leave the shipment, we will contact you via phone or email to reschedule your delivery.
Should the delivery fail on a second occasion, through no fault of ELICITE, you will be subject to redelivery charges.
If you are not satisfied with your purchase from us please contact us on firstname.lastname@example.org to arrange a return. A collection cost will be deducted from your refund amount issued via the same payment method used for the order.
If the wines are faulty, please contact us with photos of the relevant damage or a description of the issue so that we could investigate and arrange a replacement or a refund free of charge.
For further information, please see section 8 of our Terms & Conditions.
17. Payment Methods
We accept payments for online orders from all major card types, including Visa, MasterCard and AMEX, via Worldpay. Your card will be charged immediately.
If you’d like to pay by bank transfer please contact us on email@example.com or 0203 176 7637 for our bank details.
18. Invoice Requests
Please contact firstname.lastname@example.org or 0203 176 7637 and we’ll be happy to send these via email.