Delivery Information

ELICITE orders can be delivered to any UK address (excluding the Channel Islands). Unfortunately, we cannot accept deliveries to Hospitals, PO Boxes or to BFPO addresses.

Standard delivery within the UK is £7.50 (ex. VAT) per delivery address, regardless of how many cases are being sent.

Please be advised delivery costs and times to the following postcodes may vary: AB, BT, DD, DG, HS, IM, IV, KA27-28, KW, KY, PA1-19, PA20-80, PH, PO/IOW30-41, TD, ZE.

Full details of our current delivery services including charges, options, and estimated delivery times will be provided to you at checkout. If you would like this information beforehand, please contact us.

If you are interested in a delivery to another EU country or to a different part of the world, please contact us for a quotation: sales@elicite.com.

While we make every effort to deliver our orders on time, our delivery dates and the times noted at the checkout and in our emails are estimates only and not guarantees. If your delivery is taking longer than estimated, please contact us.

If our delivery is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Delivery times and prices vary according to your selection and options will be provided to you at the time of checkout. We reserve the right to restrict deliveries or to withdraw delivery services in exceptional circumstances.

Please check your order carefully for missing or damaged items. If you sign for your order without inspecting the goods, it will be assumed that they have been received in good condition. Please keep your delivery note and all packaging until you are satisfied with your order. Please notify us immediately if there are any damaged or missing items:

 

STOLEN WINES AND BREAKAGES

Stolen Wine – If you give instructions for us to leave your wine outside your house or in a safe place and the wine gets stolen, sadly we cannot be held liable for this loss.

Breakages – In the event that any of the bottles in your case are damaged, please let us know within 3 days and we will credit your account with the price you paid for the damaged bottles or a proportion of the total case price representing the proportion of the case contents which has been damaged in the event of a case of mixed wines sold.

If you are unable to receive delivery, and do not rearrange delivery within the requisite time suggested by our delivery service, you will be charged for any further delivery attempts.

If you have any queries regarding delivery please contact us at customerservices@elicite.com