Contact Us

The ELICITE team is available from Monday to Friday from 9am to 5.30pm (excluding holidays).

Our Personal Wine Advisors are available via our live chat service on weekdays from 7am to 6pm (excluding holidays).

 

GENERAL INFORMATION

If you have any queries or if we can be of further assistance please do not hesitate to contact the ELICITE Customer Service team. 
Email: customerservices@elicite.com
Phone: 44 (0)203 735 5555
Post: The Biscuit Factory, Unit A302A, 100 Drummond Road, SE16 4DG London, United Kingdom

 

ENQUIRY ABOUT AN EXISTING ORDER

If you have a query about an existing order, such as delivery status, product information, or return requests, please use our live chat or contact us via the details below.
Email: customerservices@elicite.com
Phone: 44 (0)203 735 5555
Post: The Biscuit Factory, Unit A302A, 100 Drummond Road, SE16 4DG London, United Kingdom

 

PERSONAL WINE ADVICE & SALES

For wine-related advice, recommendations and food pairings, please contact our Personal Wine Advisors via the live chat or with the links below. 
Can’t find the wine you are looking for, want to place a large order, or looking to sell some of your wines? Please contact us and we will do our best to help you.
Email: sales@elicite.com
Phone: 44 (0)203 735 5555 

 

TRADE SALES

We can offer a trade service. If you are interested in discovering more, please contact our B2B Sales Manager.
Email: trade@elicite.com
Phone: 44 (0)203 735 5555